Capital markets BPO continued to grow rapidly and achieved close to 15% revenue growth in 2015, led by investment banking. While the major growth regions are still the mature markets such as North America, United Kingdom, and Continental Europe, increased traction is being witnessed in Asia Pacific as more players look to develop a footprint in this fast-growing region.
The capital markets BPO landscape is undergoing a significant shift with technology trends such as Robotic Process Automation (RPA) disrupting the norm. Primary areas for RPA adoption are those activities that are rule-based and involve little role for judgment. As more and more of such activities get automated, service providers are looking for new avenues of growth such as more judgment-intensive offerings and utility-driven solutions. The service providers’ role has been broadened from a cost-reducing entity to an enabler of transformation through technology and innovation. Buyers are now looking to service providers to take a more consultative approach and move up the value chain by emphasizing on the value addition they can bring.
In this research, we analyze the global capital markets BPO service provider landscape. We focus on:
This report will assist key stakeholders (financial institutions, service providers, and technology providers) understand the changing dynamics of the capital markets BPO service provider landscape. It will also help them identify market Leaders, Major Contenders, and Aspirants for 2016. The report provides detailed analysis of the service provider market share, relative position on the Everest Group PEAK Matrix, and capability assessment. Some of the findings in the report are: