The Dynamics Behind the Alorica - EGS Deal
3 Jun 2016
Categories:
CXM Services (including Contact Center Outsourcing)
Outsourcing Excellence | Standard
Outsourcing Excellence | Banking and Financial Services
Outsourcing Excellence | Healthcare and Life Sciences
Outsourcing Excellence | Insurance
Viewpoint
Complimentary Publications
Reports
Skand Bhargava
Jayapriya K
Katrina Menzigian
Sharang Sharma
North America
Analysts:
Sharang Sharma
Executive Summary
On June 1, 2016, Alorica announced that it has entered into a definitive agreement to acquire Expert Global Solutions (EGS) through a stock purchase agreement. While the deal will help Alorica further strengthen its position in the global as well as the U.S. CCO market, there are potential issues that need to be resolved to ensure benefit realization. This viewpoint analyses the acquisition of EGS by Alorica to identify the key drivers behind the development, its impact on the CCO market, and Everest Group’s view on potential issues for Alorica.