As the global services industry matures, there is a gradual shift in the mix of locations being leveraged. With the competition heating up, companies are looking to reduce costs and access additional talent pool for services delivery. The last few years have witnessed an increase in interest in global services delivery from tier-2 and tier-3 cities. The recent increase in activity in tier-2/3 cities is because both buyers and service providers have understood the benefits offered by these cities. At the same time, these cities offer challenges such as a lack of quality infrastructure and talent.
This report aims to illustrate the value proposition offered by tier-2/3 locations as delivery destinations for global services industry, and the key factors to be considered during the selection of location for delivery center establishment.
The report is broadly divided into three sections:
Market overview and trends in adoption of tier-2/3 cities for services delivery - This section highlights the current market size, growth, and trends in the adoption of tier-2/3 cities
Value proposition of tier-2/3 cities - This section provides facts and examples to illustrate the key value proposition offered by tier-2/3 cities
Key considerations and implications for operationalizing a delivery center in tier-2/3 cities - This sections provides key considerations and implications for service providers and buyers while operationalizing a delivery center in tier-2/3 cities
The scope of the report:
Services – Voice and non-voice Business Process Services (BPS), Information Technology (IT) services, knowledge services (e.g., analytics), Research & Development (R&D), and engineering services
Geography – Asia Pacific, Middle East and Africa, Nearshore Europe, and Latin America and Caribbean
Service providers – Global In-house Centers (GICs) and third-party service providers
Note: this report is from 2012. See our most recent R2R research report.
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