PricePoint reports identify trends in the pricing of the ITO and BPO deals through a comprehensive analysis of key demand-side, supply-side, and macroeconomic factors that impact pricing. Additionally, the reports include insights on contemporary outsourcing trends driven by key market developments.
Scope
PricePoint Q1 2014 includes the following:
Assessment of pricing drivers in ITO and BPO, including:
Buy-side dynamics
Supply-side dynamics
Key macroeconomic factors
Overall impact of the drivers on pricing in Q1 2014
Pricing outlook for Q2 2014
Featured research
Marketing-BPO
Contents
This report contains in-depth analysis of the drivers that impact pricing of ITO and BPO services in India and United States. The drivers included in the analysis are:
Buy-side drivers including deal size, deal volume, value mix, and new deal-renewal mix
Supply-side drivers including resource utilization, support costs, and service provider financial performance
Macroeconomic factors including operating cost inflation and foreign exchange rates
The report also contains the aggregated impact of these drivers on pricing in Q1 2014 and the outlook for Q2 2014.
The featured research section includes:
Analysis of Marketing-BPO and its subfunctions with focus on skill availability, complexity of the functions, and price variation within Marketing-BPO and relative to generic BPO
Note: this report is from 2012. See our most recent R2R research report.
The Finance & Accounting (F&A) function comprises three end-to-end processes – Procure-to-Pay (P2P), Order-to-Cash (O2C), and Record-to-Report (R2R). This report focuses on…
