The US$6.1 billion BAO market is a consolidated space dominated by a
handful of players. However, the recent healthcare reform and the
strategic shift from Defined Benefits (DB) to Defined Contributions (DC)
have created increased outsourcing opportunities for the service
providers. To capitalize on this increase in market potential, service
providers are “on their toes”, not only adding depth to the services
offered (with consumer-driven health plans, absence management, and
consulting & participant advisory services), but also utilizing
their technology and domain expertise to create innovative offerings
(mobile applications, decision-support tools, and health insurance
exchange solutions) to help buyers reduce their overall benefits cost.
In such a dynamic landscape, give the increasing role of consumerization
in benefits space, buyers’ requirements, too, have changed. As a
result, buyers need to understand the service provider’s value
proposition in its entirety while taking a holistic view of their own
requirements, to create an effective and successful engagement.
The ING service provider profile provides a snapshot of key service
provider data, BAO capabilities, and recent market developments.
Contents
Each service provider profile provides the following BAO-specific details:
Company overview
Total BAO clients and participants managed
Major BAO clients
BAO client mix
By core benefits area (H&W, DB and DC)
By industry vertical
By geography coverage
By buyer-size
Total BAO employees and its spread across geographies
Note: this report is from 2012. See our most recent R2R research report.
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