Webinar Deck: The Philippines is Pivoting to Deliver Customer Experience of the Future
15 Dec 2017
In the digital era, enterprises are expecting contact centers to drive strategic initiatives that deliver positive business outcomes, not just cost containment. And the Philippines is at the forefront of this evolution from customer services delivery to customer experience delivery.
This webinar explains how the Philippines is evolving to meet new industry expectations through the adoption of next-generation technology solutions while enhancing the skillsets of their talent.
During this one-hour session, a panel of senior leaders from the contact center industry discussed:
Major factors that are driving the shift in the role of contact center
Key enablers of the customer experience of the future
Evolving state of the Philippines’ contact center industry
How to enable a future-ready delivery workforce in the Philippines