2022 has proven to be a constantly shifting and unpredictable year for outsourcing services. The first half witnessed an unprecedented demand surge accompanied by cost and price inflation, and the second half saw a slowdown in client decision-making with fears of a recession.

In this webinar, Everest Group’s pricing experts analyzed the trends observed this year and delivered the pricing outlook for IT and BPO services in 2023.

Our speakers discussed:

• How the outsourcing services demand has evolved in 2022
• What the most successfully negotiated clauses have been in recent deals
• How the pricing of IT and BPO services has changed
• What the future outlook for pricing will be