The scarcity of talent equipped with next-generation skills remains a major roadblock in digital transformation journeys for enterprises. This challenge is exacerbated by the diminishing half-lives of skills and an increasing attrition rate in emerging skills within organizations. In response, enterprises are actively seeking IT service providers with well-established talent development and management strategies to address this issue. These strategies aim to acquire, nurture, and retain a high-quality, productive, multiskilled, and diverse workforce capable of meeting evolving talent needs.
In turn, IT service providers are investing to cultivate and sustain a comprehensive portfolio of diverse resources equipped with next-generation skills. They prioritize in-house talent development to gain a competitive edge and enhance their talent value proposition. Going beyond conventional approaches, providers explore various innovative methods and incorporate themes related to the future of work into their talent development and management strategies. This compendium provides detailed profiles of 26 IT service providers featured on the Talent Readiness for Next-generation IT Services PEAK Matrix® Assessment 2023. Each profile offers a comprehensive overview of the provider’s key next-generation capabilities, delivery footprint, talent-related capabilities and investments including initiatives, solutions, partnerships, technology stack, academies, CoEs, and innovation hubs. The compendium will enable providers to benchmark their capabilities against their peers, while enterprises will be able to assess the providers based on their desired set of capabilities.
In this report, we assess 26 IT service provider profiles and include: