"RPO Buyers are Satisfied" – Truth or Myth?

12 Jun 2017
by Ankur Verma

Increasing contractual activity and potential for service providers’ play has intensified the competition among RPO providers. In response, they are investing heavily to strengthen their capabilities in different geographies, industries, and recruitment technologies.

RPO providers believe that their continued investments are going to fetch them more deals and success in the market. However, we looked deeper into their relationships and analyzed:

  • Are buyers really happy? If not, why and to what an extent?
  • What differentiates service providers and what all are table-stakes now?
  • Are service providers investing in what matters the most to buyers?
  • Are buyers willing to expand the scope of engagement with their incumbent providers?

This report examines multiple aspects of RPO provider and buyer engagements and answers the above-mentioned questions. The analysis is based on quantitative and qualitative insights generated from interviews and surveys of 140+ enterprises that have engagements with 25+ RPO providers.

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Recruitment Process Outsourcing (RPO)

 

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