Analytics is morphing from a good-to-have to must-have tool in any company’s toolkit while they go about achieving their strategic goals. Analytics has proven its worth beyond doubt, and conclusively, and this is being reflected in how companies are leveraging it more and more – going from basic reporting (couple of years back) to thinking about utilising IoT and cognitive automation capabilities in analytics. Unsurprisingly, the service providers are responding in similar light by investing in analytics capabilities, offering more services to buyers in non-traditional pricing models as well. The service providers’ universe is vibrant in itself, comprising traditional BPO providers as well as niche, analytics specialists.
This study assesses the analytics business process capabilities of different service providers (legacy BPO providers and analytics specialists) and evaluates their positioning on the Everest Group PEAK Matrix.
In this research, we focus on different aspects of the analytics BPS market:
This report provides insights into the global analytics business process services (BPS) market and examines the service provider landscape and its impact on the market. It focuses on service provider position & growth in the market, changing market dynamics & emerging service provider trends, and assessment of service provider delivery capabilities.
Some of the findings in the report are:
Everest Group has a complimentary four-page PEAK Matrix preview document for this service provider landscape report.