The Multi-process Human Resources Outsourcing (MPHRO) Service Provider Profile Compendium is a companion to Everest Group’s recently published MPHRO Service Provider Landscape with PEAK Matrix™ Assessment 2020. The compendium provides comprehensive and fact-based snapshots of 20 major MPHRO service providers. Each profile highlights the service provider’s delivery capability, market strategy, key organizational developments, delivery footprint, and client portfolio across geographies, industries, and buyer size. In addition, each profile provides the service provider’s positioning on the Everest Group PEAK Matrix and offers an insightful analysis of its capabilities.
The compendium will enable service providers to benchmark their areas of strength and those of development vis-à-vis their competitors, while buyers and potential buyers of MPHRO will be able to assess the service providers on their desired set of capabilities.
This compendium tracks 20 MPHRO service providers: Accenture, ADP, Alight Solutions, Capgemini, Capita, CGI, Conduent, DXC Technology, Hexaware, IBM, Infosys, MHR, Neeyamo, NGA Human Resources, SD Worx, TCS, Toutatis, Wipro, WNS, and Zalaris.
In this research, we analyze MPHRO service providers across the following dimensions: