Enterprises are beginning to challenge the traditional engagement models and deal constructs as new mechanisms of pricing and consuming services emerge. While larger service providers are investing in expanding their solutions portfolio, they are getting challenged by new and more agile competitors that want to grab a larger wallet share. Renewals and recompetes provide an opportunity for these new players to make their presence felt amidst disruptive technology changes. Buyers, on the other hand, can also correct their course based on lessons learned during the engagement and adjust their sourcing strategy to suit their changing business environment.
In particular, buyers of Infrastructure Services (IS) with longer, multi-tower engagements are vary of technology lock-in issues and continue to push service providers to show immediate productivity gains and cost efficiency improvements within contracts.
Over US$68 billion worth of ITS and BPS contracts are up for renewal in the 24-month period beginning January 01, 2016. This report explores trends in such upcoming renewals.
The report “Upcoming Contract Renewals – infrastructure Services” includes data and insights specific to deals nearing end of term, expanding upon the following: