PricePoint reports identify trends in the pricing of the ITO and BPO deals through a comprehensive analysis of key demand-side, supply-side, and macro-economic factors that impact pricing. Additionally, the reports include insights on contemporary outsourcing trends driven by key market developments.
PricePoint Q1 2013 includes the following:
This report contains in-depth analysis of the drivers that impact pricing of ITO and BPO services in India and United States. The drivers included in the analysis are:
The report also contains the aggregated impact of these drivers on pricing in Q1 2013 and the outlook for Q2 2013.
The featured research section focuses on identifying best-in-class metrics on transition timelines and the total transition cost, which includes the buyer’s internal cost and provider’s transition fee. It also covers the typical means of dealing with furloughs in ITO deals and their impact on both buyers and service providers.