PricePoint reports identify trends in the pricing of ITO (both ADM and infrastructure) and BPO (both voice and non-voice) services through a comprehensive analysis of key demand-side, supply-side and macro-economic factors that impact pricing. Additionally, the reports include insights on contemporary outsourcing trends driven by key market developments.
PricePoint Q4 2012 includes the following:
This report contains in-depth analysis of the drivers that impact pricing of ITO and BPO services in India and United States. The drivers included in the analysis are:
The report also contains the aggregated impact of these pricing drivers on pricing in Q4 2012 and the outlook for Q1 2013.
The featured research section focuses on pricing differential between India and Philippines in light of the differing trend in inflation and forex for the two countries and provides a framework for adjusting contracted rates for forex fluctuations. It also highlights three “pricing optics” strategies commonly deployed by service providers, to negate the impact of rate card discounts on deal-level margin.