The PriceBook is an off-the-shelf reference, with internal planning and back-of-the-envelope business cases, which Strategic Outsourcing and Vendor Management professionals can use to support a range of pricing and commercials discussions with service providers. Members can also use the analyst enquiry service to clarify points, seek additional advice, and discuss other points related to the Price Book.
PriceBook H2 2022 includes:
The PriceBook contains insights on pricing, performance, and delivery metrics for key outsourced services such as IT applications, IT infrastructure, finance & accounting, contact center, and business consulting. It also includes drivers that impact the pricing of ITO and BPO services in onshore, offshore, and nearshore delivery geographies.
The price benchmarks are normalized to best-in-class, industry-standard nomenclatures and solution considerations. Some of the delivery and solution metrics covered in the PriceBook include:
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